Holiday Shipping Cut-Off
For guaranteed arrival of your orders before Christmas break, please place your orders by 9:00AM AEDT TUESDAY 10 DECEMBER.
Rogue Beauty offices and our warehouse will be closed from 24 December and will return to normal operation on 2 January 2025. During this time orders will not be processed or fulfilled.
Our warehouse will continue to dispatch orders up to 20 December, subject to courier availabilities on the mentioned day.
If you have any questions, please contact your account manager.
Delivery & Shipping
Submitted Orders
Rogue Pro orders are instantly synced to our warehouse. This means it is already waiting in queue to be picked, packed and on its way to you!
Dispatch Confirmation
Once your order dispatches from our warehouse, a fulfilment email with your tracking information and list of items on their way to you will be emailed. This will be followed by a copy of your invoice.
Change Address
Please contact your Customer Service Specialist ASAP if you need to make any changes to your address. Any changes made to an address after a submitted order, will add additional delays to delivery. If you need to make a change to the order, please see Orders Policy here.
Shipping Costs
Rogue Pro orders have a flat rate shipping fee of $15.00 excluding GST. This special rate is only available to pro.roguebeauty.com.au users.
All orders placed by Customer Service or Account Managers will incur a $33.00 excluding GST shipping fee; this charge covers the service and overheads required for orders to be manually received and processed.
Dispatch & Delivery ETAs
Dispatch ETAs
Orders dispatch from the Rogue Beauty warehouse within 1-2 business days of submitting an order.
Delivery ETAs
NSW/QLD/VIC Metro Areas
The following business day after dispatch.
SA Metro Areas
Please allow 2-4 business days.
WA/NT and Australia Wide Regional Areas*
Please allow 4-7 business days.
Please note these times are ETAs ONLY.
For an ETA to your particular postcode, feel free to reach out to your Customer Service Specialist who will be able to assist you further.
WA Customers
We have a third party warehouse to adhere to our Rogue Beauty delivery promise of 1-2 days.
Please note: Split shipments may apply to your order dependent on stock levels at the WA warehouse.
Products not available in WA: Shipped and fulfilled from the Sydney warehouse with up to 1 week delivery to metro areas. Regional areas please allow more time.
Stock levels can be discerned on the product detail page of the product. Please be cognisant of this when placing orders in WA. We apologise for any inconvenience caused.
Shipping Services
Couriers
All orders are shipped using an express delivery service. Based on your location, we will allocate the fastest courier for your order. Our rotation services are supported by Startrack, Direct Freight Express and Direct Couriers.
Delays to Consider
Although we endeavour to get the order to you as quickly as possible, please allow extra time during sale periods and public holidays. Please also consider delays during extreme weather conditions and unexpected short staff issues (such as covid cases) at our warehouse.
Please be aware that dangerous goods are packed separately to comply with health and safety regulations and may be delivered separately. If your order is affected, the second portion will typically arrive the following business day. Please keep an eye on your tracking information for updates. If you have any questions or concerns, please contact your Customer Service Specialist.
Order Returned to Sender
The couriers will attempt to deliver your parcel to the best of their ability. However, in the event that there is an incorrect address, an incomplete address or no-one is at the premises to receive the delivery the order may be returned to us. If you wish to have it resent from our warehouse, this may incur a $33 redelivery fee.
Special Delivery Requests
As much as we do our best to communicate special delivery requests to the couriers, e.g. "Authority to Leave", "Delivery after 11:00am", it may not always be adhered to due to factors outside of our control and that of the Courier.
Quality & Sustainability
Double Lines Shipping Boxes & Biodegradable Tape
All deliveries are packaged in double-lined boxes to prevent damage in transit. These boxes can be disposed of in the recycling bin. We also use biodegradable tape to secure your package.
No Plastic Picking Slip
Every order comes with a list of products that should have arrived with the package. This will be folded and located inside Box 1 of the delivery.
Peanut Packaging
Our peanut packaging is degradable and can be put in your compost at home or dissolved in water. Our disposal method follows local regulations.
Shipping & Delivery Assistance
For any other enquiries regarding shipping or delivery, please contact your Customer Service Specialist.