Orders & Payments Policy

 

Placing Orders

Add your desired items into your cart and proceed to checkout. Please ensure your shipping address is correct and all the items in your cart are correct before submitting the order. 

 

Shipping in Inners

Any SKUs that are retail hair care are available to order in quantities of three and will ship in inners. All other items such as backbar, litres, merchandise, tools and accessories, fragrance and body are excluded from this order quantity and can be ordered in singles. 

Shipping in inners or quantities of three only applies to Oribe, R+Co and R+Co Bleu. 

 

Adding to an Order

If you need to add an item, you will need to place a new order. We are unable to make amendments to a submitted order. 

 

Cancelling an Order

Cancelling an order will incur a $33 cancellation fee. Please contact your Customer Service Specialist ASAP if you need to do so.

Please note: We will be unable to cancel an order if it is on board for delivery. 

 

Order Confirmation

You will receive an email once your order has been placed. Your fulfilment, tracking link and invoice will be sent to you once your order is dispatched from the Rogue Beauty warehouse. 

 

Order Confirmation Email

Please note: Your Rogue Pro login email and the order confirmation email address may be different. If either of these emails need updating, please contact your Customer Service Specialist. 

 

Account Types & Payments

 

Direct Debit

Please select "Pay on Account" at checkout to process your order. The order will be due 30 days from the day of dispatch. 

If you have made prior arrangements, payment will be taken upon dispatch of your order. 

If you would like to make a payment before the 30 days, please ensure you provide at least 24 hours notice before the due date. We will require a copy of your payment receipt sent through to your Customer Service Specialist and accounts@roguebeauty.com.au to cancel any scheduled direct debits. 

 

Prepaid

Payment is required before processing your order. Please enter your card details at checkout. 

We accept all major credit cards. Standard credit card surcharges apply. 

 

Bank Transfer

Please contact your Customer Service Specialist if you wish to pay via bank transfer.

Bank transfer details are as follows:

Bank: Westpac Banking Corporation
BSB: 032029
Account Number: 506132
Account Name: Rogue Beauty Pty Ltd

A copy of your payment receipt will need to be sent to your Customer Service Specialist if you would like an order processed before the payment is received on our end. If you do not make payment or provide a payment receipt, your order may be held. 

 

Overdue

Please be aware that if you have an overdue amount on your account, your order may be held and you may incur a $20 dishonour fee. To avoid delays with the arrival of your order, please ensure your account is up to date. 

 

Payment Plans & Extensions

Payment Plans and extensions are available under some circumstances. Please contact your Customer Service Specialist for more information. 

 

Hardship

Please be in touch if you are experiencing hardship and we will do our best to assist you.